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Frequently Asked Question
OUR PICK UP HOURS:
- Monday…………9:00 am – 5:00 pm
- Tuesday………..9:00 am – 5:00 pm
- Wednesday…….9:00 am – 5:00 pm
- Thursday……….9:00 am – 5:00 pm
- Friday……………9:00 am – 5:00 pm
- Saturday……….<< CLOSED >>
- Sunday…………<< CLOSED >>
1-619-723-7517
>>> Currently Serving: All of San Diego Central. Including PB, OB, Downtown, Hillcrest, North Park, University Heights, City Heights, Clairemont, Linda Vista, Mission and Fashion Valley, Basically from Highway 52 down to Highway 94 and from the Ocean to Highway 125. Now serving: South Bay; Chula Vista, Bonita, National City, East County; El Cajon, La Mesa, Spring Valley, Lemon Grove.
Just ask if we are serving your area also.
It is not absolutely necessary for you to be present when we pick up your order. As long as arrangements have been made in advance.
All wash, dry and fold orders can be returned within 24 Hours.
Same day service is available at an additional price and with restrictions on time of pick up and delivery. Please ask in advance if this is available for you and your area.
Yes we can and do. Orders are picked up and dropped off 24 Hours later. We do offer “SAME DAY SERVICE” – with restrictions and special pricing.
We do not do Dry Cleaning.
–Washing: Every wash is processed by your instructions (Hot – Cold – Warm – Delicate etc.)–which ensures your clothes come out the way you want them- clean and smellin’ good!.
–Dryers: We use large efficient dryers to get your clothes dry quickly and our professional staff members always remove items promptly to avoid wrinkles. We use softener sheets when requested. We use the “Low or Medium” heat temperature setting for most loads. Medium or low heat is always used on more sensitive clothing.
If we know in advance that your order is “Wet”, we will not weigh it on pick up. We will process it as a normal order and weigh it when it is completed and charge you based on the “Dry” weight. (This is especially important for a Spa or Salon where most all items are “Wet”.)
Yes, we sort all orders by color. Any special instructions you give us are followed to the letter. If you have one dark item, it is washed separately.
Yes, we will hang dry any and all items you specify.
No – NEVER. We put your clothes in your own washers and dryers. We label each washer, dryer and laundry cart with your identifying information.
The minimum “FREE” pickup and delivery charge is based on 20 pounds. Hotels are 10 Pound minimum with a higher rate per pound.
We bill to your credit or debit card directly thru Square or PayPal. (We do not retain your CC information.) All customers receive an email invoice every time their card is billed. For security reasons our drivers do not carry any cash and therefore cannot make change.
Your laundry is always processed by professional staff members and closely monitored to insure quality service. Since your laundry is usually processed on the same day and at the same time each week, it will usually be processed by the same team of staff members.
No, you do not have to be there in person – as long as you have made arrangements in advance. We will notify you when we are in route to deliver your order.
We are a “Mobile Laundry Service”, we do not have an office. We usually respond within an hour. You can call us at 619 723-7517. eMail Us – info@5starfluffandfold.com
Over 90 "5 Star" Reviews
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This was the best service! My washing machine broke and I was a few days from surgery and wanted to get everything ready. They were so helpful and communicative - even dropped off the laundry early before I left for the hospital. Wonderful service - my clothes were so soft and smelled amazing! Great company! 
Grace F.
4/04/2024 - Have only used them once to wash a large feather comforter/bed topper. They were very responsive. They came and picked up and the next day dropped back off. Price was reasonable. Service was smooth. I would use them again. Overall I was happy with the results.
Sabrina S.
11/10/2023 - I used 5 Star Fluff and Fold for the first time this week. It could not have gone better. They picked and delivered my laundry at the time they quoted, the people I interacted with were polite, professional, considerate, and friendly. This is the first time I've used a service like this so I can't compare prices, but my clothes (including a queen sized quilt) look great and I am very happy with the results. I would use them again without hesitation. Dianne P.
10/19/2023 - As a loyal customer of 5 Star Fluff and Fold, I can confidently say that this laundry company is the best in the business! I have been using their services for many years now, and they never fail to impress me with their exceptional work.
One of the things that I appreciate most about 5 Star Fluff and Fold is their punctuality. They always show up on time and are very efficient in their work. This is especially important to me, as I have a busy schedule and cannot afford to waste time waiting around for my laundry to be done.
The quality of their work is simply outstanding. They take great care in ensuring that all of my clothing is cleaned to the highest standards, and they always deliver everything back to me clean, fresh, and perfectly folded. I don't have to worry about a thing when I use their services.
Overall, I highly recommend 5 Star Fluff and Fold to anyone who is looking for a reliable, trustworthy, and high-quality laundry service. They truly deserve their 5-star rating and are a true gem in the laundry industry. Keep up the amazing work, 5 Star Fluff and Fold! 
John R.
5/09/2023 - I have been going to Fluff and Fold for years, Whenever my machines needed repair. I have also have taken large bedding items for them to clean. I have never been disappointed. Many of my friends go to there as well and love Ruthie and the personal care she has given to us all. I was in SHOCK they are closing!!!!!! This s a great location and wonderful and clean atmosphere. UGH, truly sad. Jeffrey I.
3/06/2023