Frequently Asked Question

OUR PICK UP HOURS:

  • Monday…………9:00 am – 5:00 pm
  • Tuesday………..9:00 am – 5:00 pm
  • Wednesday…….9:00 am – 5:00 pm
  • Thursday……….9:00 am – 5:00 pm
  • Friday……………9:00 am – 5:00 pm
  • Saturday……….<< CLOSED >>
  • Sunday…………<< CLOSED >>

1-619-723-7517


>>> Currently Serving: All of San Diego Central. Including PB, OB, Downtown, Hillcrest, North Park, University Heights, City Heights, Clairemont, Linda Vista, Mission and Fashion Valley, Basically from Highway 52 down to Highway 94 and from the Ocean to Highway 125. Now serving: South Bay; Chula Vista, Bonita, National City, East County; El Cajon, La Mesa, Spring Valley, Lemon Grove.



Just ask if we are serving your area also.

It is not absolutely necessary for you to be present when we pick up your order. As long as arrangements have been made in advance.

All wash, dry and fold orders can be returned within 24 Hours.

Same day service is available at an additional price and with restrictions on time of pick up and delivery. Please ask in advance if this is available for you and your area.

Yes we can and do. Orders are picked up and dropped off 24 Hours later. We do offer “SAME DAY SERVICE” – with restrictions and special pricing.
We do not do Dry Cleaning.

–Washing: Every wash is processed by your instructions (Hot – Cold – Warm – Delicate etc.)–which ensures your clothes come out the way you want them- clean and smellin’ good!.
–Dryers: We use large efficient dryers to get your clothes dry quickly and our professional staff members always remove items promptly to avoid wrinkles. We use softener sheets when requested. We use the “Low or Medium” heat temperature setting for most loads. Medium or low heat is always used on more sensitive clothing.

If we know in advance that your order is “Wet”, we will not weigh it on pick up. We will process it as a normal order and weigh it when it is completed and charge you based on the “Dry” weight. (This is especially important for a Spa or Salon where most all items are “Wet”.)

Yes, we sort all orders by color. Any special instructions you give us are followed to the letter. If you have one dark item, it is washed separately.

Yes, we will hang dry any and all items you specify.

No – NEVER. We put your clothes in your own washers and dryers. We label each washer, dryer and laundry cart with your identifying information.

The minimum “FREE” pickup and delivery charge is based on 20 pounds. Hotels are 10 Pound minimum with a higher rate per pound.

We bill to your credit or debit card directly thru Square or PayPal. (We do not retain your CC information.) All customers receive an email invoice every time their card is billed. For security reasons our drivers do not carry any cash and therefore cannot make change.

Your laundry is always processed by professional staff members and closely monitored to insure quality service. Since your laundry is usually processed on the same day and at the same time each week, it will usually be processed by the same team of staff members.

No, you do not have to be there in person – as long as you have made arrangements in advance. We will notify you when we are in route to deliver your order.

We are a “Mobile Laundry Service”, we do not have an office. We usually respond within an hour. You can call us at 619 723-7517. eMail Us – info@5starfluffandfold.com

5 Star Yelp Reviews (80+)

  •   I am amazed at the customer service and quality of care w/ this super duper local business!! I asked a yelp quote and got a response in less than 10 min!  They picked up a super large load of laundry ( 59 #)  ona fri sndi got my order back same day!! Really!?  The quality of care was super, they hang my uniform tops for no additional charge.  My clothes are clean! Tytyty!!
    Highly recommend! Great company to work with

    thumb Dawn S.
    9/28/2022
  •   Was staying for a week at a local hotel and needed overnight laundry service. 5-star provided exactly that and more. They were quick to respond to my Yelp message for a quote, and text conversations were clear and succinct. I left the laundry at the bell desk and Ericka kept me updated until it was picked up. The clothes were dropped off within the estimated time and they were clean, neatly folded, and smelled great!

    I wouldn't hesitate using them every time I'm in town.

    thumb Don T.
    9/28/2022
  •   This is a cool place. I was staying at a local hotel and needed to do laundry. I brought my clothes there and was greeted by a very helpful person. I did my laundry and had breakfast at the adjacent diner. All in all it was a good experience.
    MM

    thumb Mike M.
    9/20/2022
  •   Erica was absolutely great. Very professional and courteous. The prices are very reasonable and the service is exceptional. Very happy with their service having been the first time using them. Everything was packed, folded and hung. Clothes are very fresh smelling and clean. I cannot say enough about them. Thank you five star.

    thumb Steve A.
    6/08/2022
  •   These folks are fantastic! Very good prices, prompt service, and they showed up right when they said they would. My clothes were all neatly folded and hung, and had been handled with care. Seriously, you can't go wrong if you need to take laundry off your list of things to handle.

    thumb Jessica H.
    5/24/2022